1.0 Definitions

1.1 Goods - Means all goods and services which the Customer agrees to buy from Teign Removals including replacements for defective goods.

1.2 Contract - Means the Contract between Teign Removals and the Customer for the sale of Goods by Teign Removals to the Customer.

1.3 Teign Removals & Storage - Means Teign Removals (VAT Registration Number 934082039).

1.4 Customer - Means the person or any company that purchases or agrees to purchase Goods.

1.5 Literature - Means any published promotional material produced by Teign Removals.

2.0 General

2.1 Orders for goods are accepted by Teign Removals subject to these conditions of sale.

2.2 All descriptions and illustrations contained in Literature or any price list or otherwise communicated to the Customer are intended merely to present a general idea of the Goods and nothing contained in any of them shall form any part of the Contract.

2.3 Any Literature published by Teign Removals is an invitation to treat and not an offer to supply.

3.0 Prices

3.1 All prices for the Goods are in pounds Sterling and include Value Added Tax ("VAT") at the relevant rate ruling on the date of despatch.

3.2 Whilst every endeavour will be made to maintain the prices in the Literature Teign Removals reserves the right to alter prices at any time without prior notice.

4.0 Orders

4.1 Credit cards are charged when Goods are despatched for delivery or collected.

4.2 In the event of the Customer cancelling an order Teign Removals reserves the right to charge the Customer for any costs accrued up to the time of cancellation.

4.3 Teign Removals reserves the right not to trade with any person or organisation. In addition, and notwithstanding any other provisions of these conditions of sale, Teign Removals may decline to accept the order, whether or not payment has been received, by giving notice of non-acceptance to the Customer by e-mail, facsimile or telephone within 24 hours (excluding weekends or bank holidays) of receipt by Teign Removals of an order. In the event that Teign Removals declines to accept an order in respect of which payment has been received, the full amount of such payment will be refunded.

5.0 Payments

5.1 Payment shall be made by the Customer for all monies owed to Teign Removals in respect of orders for Goods.

5.2 Payment shall be made on order and all major credit and debit cards (Maestro, Mastercard, Visa, and Solo).

6.0 Delivery

6.1 Free delivery within 5 working days , if dispatch is required next day ,charges are 0 - 1kg £10.95 , 1-5kg £13.95 , 5-10kg £14.95
Delivery within 25 mile radius of Exeter is free of charge within 5 working days , if next day required or outside 25 mile radius charges are as above.

6.2 Orders received after midday on Friday are delivered the following Monday (excluding Bank Holidays).

7.0 Inspection, Transit Delays and Non-Delivery

7.1 The Customer must inspect the Goods as soon as reasonably practicable after delivery and shall within 7 working days of such despatch give written notice to Teign Removals Customer Services of any defect in the Goods or of any other complaint which the Customer may wish to make about Teign Removals's service.

7.2 Queries to be made within 5 working days

7.3 If the Customer fails to give such notice, the Goods shall be conclusively presumed to be in all respects in accordance with the Contract and free from any defect which would be apparent on reasonable examination, and the Customer shall be deemed to have accepted the Goods accordingly.

7.4 Should the Customer decide to accept delivery in a damaged condition they must endorse the carrier's delivery documentation.

7.5 In no circumstances shall Teign Removals be liable to compensate the Customer by way of damages or otherwise for non-delivery or late delivery of the Goods or any loss consequential or otherwise arising from non-delivery or late delivery.

8.0 Returns

8.1 Teign Removals will not accept returns unless prior authorisation has been approved and a returns number issued. To obtain authorisation for return please call 01626 259 015.

8.2 Goods must be returned to Teign Removals in their original condition, along with the relevant despatch note and returns number in order for the Customer to be eligible for any refund. The Customer must bear all the costs of returning any Goods to Teign Removals.

9.0 General Descriptive Matter

9.1 Whilst every endeavour is made to ensure accuracy, all specifications, illustrations or other details contained in the Literature or any price list or advertising material or otherwise communicated to the Customer are intended merely to present a general idea of the product and nothing contained in any of them shall form part of the Contract.

9.2 Teign Removals reserves the right without prior notice to discontinue any Goods or to make changes as part of a continuous programme of improvement.

10.0 Product Performance

10.1 The responsibility for ensuring that Goods are sufficient and suitable for the Customer's requirements is that of the Customer save insofar as Teign Removals has specifically advised the Customer in writing on Teign Removals headed documentation that the Goods are sufficient and suitable for the Customer's purposes having been fully and accurately advised by the Customer of their requirements.

11.0 Copyright

11.1 Teign Removals owns full copyright in respect of any Literature whether published in paper or electronic form such as CD-ROM or through the Internet.

12.0 Limitation of Liability

12.1 The Customer will be responsible for ensuring the fitness for purpose of the Goods for the Customer's application.

12.2 Teign Removals accepts no liability whatsoever or howsoever arising in respect of loss, damage or expense arising from errors in information or advice provided whether or not due to Teign Removals negligence or that of its employees, agents or sub-contractors.

12.3 Teign Removals shall not be liable to the Customer for any indirect, special or consequential loss or damage, costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of Teign Removals, its employees or agents or otherwise) which arise out of or in connection with the supply of the Goods or their use or resale by the Customer.

12.4 The entire liability of Teign Removals under or in connection with the Contract with the Customer shall not exceed the price of the Goods.

13.0 Force Majeure

13.1 Teign Removals shall not be liable to the Customer or deemed to be in breach of Contract by reason of any delay in performing, or any failure to perform, any of Teign Removals obligations in relation to Goods, provided that the delay or failure was due to any cause beyond Teign Removals reasonable control.